Full Time
Deputy Manager — Customer Services Lab
About this role
Farbstoffe International is looking for a Deputy Manager to lead our Customer Services Laboratory in Faisalabad. Reporting to the Manager — Customer Services, you will supervise all CS Lab activities: sample testing, batch-wise quality control, chemical application testing, SOP implementation, and reporting.
This is a hands-on supervisory role. You will be accountable for timely and accurate testing, full quality compliance across our chemical range, and the performance of the CS Lab team against defined KPIs. We are looking for someone with 5 to 8 years of laboratory experience in textile chemicals or a related field.
Responsibilities
- Supervise testing of customer, supplier, and R&D samples, ensuring ERP entry, turnaround time, and report submission within defined timelines
- Conduct batch-wise testing and prepare Certificates of Analysis (COA) for manufactured and traded chemicals, including application testing
- Maintain 100% QC accuracy with zero customer rejection, and handle complaints, old stock inspection, and retain sample management
- Issue requested samples and ensure full compliance with sampling SOPs
- Implement SOPs, carry out gap analysis, prepare the department manual, and propose lab upgradation
- Maintain records and submit consumption, complaint, and management reports on schedule
- Supervise CS Lab team performance and ensure departmental targets and KPIs are met
Requirements
- BSc or MSc in Chemistry or Chemical Engineering
- 5 to 8 years of experience in a chemical testing or quality control laboratory
- Hands-on experience with chemical testing, application testing, and COA preparation
- Working knowledge of ERP systems, MS Office, and record management
- Proven track record in SOP implementation, documentation, and audit readiness
- Experience supervising a laboratory team against defined KPIs
- Strong reporting, coordination, and problem-solving skills with close attention to detail
Skills
Application Testing
Chemical Testing
COA Preparation
ERP
QC Procedures
SOP Implementation
Audit Readiness (preferred)
Documentation (preferred)
MS Office (preferred)
Problem Solving (preferred)
Record Management (preferred)
Team Supervision (preferred)
Job Overview
Job TypeFull Time
LocationFaisalabad
DepartmentCustomer Services
Experience5+ years
EducationBachelor+
Deadline30 Sep 2026
Posted19 Aug 2026
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